Managed IT Support Across the Middle Ohio Valley and Mid-Atlantic Region
From monitoring and updates to staff augmentation, Volta’s managed IT support enables your team to do more.
Virtual and Physical Server Support
Streamline and optimize your server investment regardless of configuration with Volta server support services. Our 24/7 monitoring and proactive updates ensure always-ready availability.
- 24/7 remote monitoring of system status and connectivity
- 7×5 weekday help desk with a 2-hour response time
- Proactive firmware/microcode updates on physical server hardware
- Windows updates and security patching, including PowerShell services
- SQL updates and patching
- Facilitation of VMware support and maintenance
- Administration of VMware environment and resources
- Symantec Endpoint Protection
Storage Administration
Volta’s storage administration services optimize your resources to keep your data always accessible. Our complete environment and resource administration capabilities take the burden off your staff.
- 24/7 remote monitoring of system status and connectivity
- 7×5 weekday help desk with a 2-hour response time
- Facilitation of hardware support and maintenance
- Proactive firmware/microcode updates on physical storage hardware
- Administration of storage environment and resources
Storage Backup Management
Backup management is costly and takes time away from more important initiatives. Volta backup management reduces costs and improves team productivity.
- Managed customer data backups using Backup Exec
- Determination of server, drives, and folder backups
- Determination of retention periods and recovery points
- Ensuring all backed-up servers contain an updated version of the backup agent
- Monitoring of backups to ensure they are completed successfully
- Updating backup software as new versions are released
Microsoft Exchange Administration
Optimize the tasks and data you need every day with Volta’s Microsoft Exchange Administration services. We handle everything from updates to OEM support tickets and offer PowerShell scripting services.
- Proactive updates and patching to Exchange Environment
- Administration of Exchange users’ requests to include additions/removals
- Facilitation of OEM support tickets and tracked event resolution
- PowerShell scripting services to design and run reports as requested
Desktop Support Services
Take advantage of fast, professional desktop support from Volta including Tier 1 troubleshooting and Symantec anti-virus support.
- 7×5 weekday help desk with a 2-hour response time
- Tier 1 remote troubleshooting of Windows issues and events
- Anti-Virus Support: Symantec Endpoint Protection
VPN Troubleshooting
Increase first-call resolutions and decrease escalations with Volta’s VPN troubleshooting. Volta provides help desk services for Tier 2 remote troubleshooting of site-to-site VPN-related connectivity and operational issues.
TeamViewer
Remote work capabilities keep your operations moving forward. TeamViewer helps you monitor offsite work with secure remote access to any device from anywhere, anytime. Maintain device licenses for required TeamViewer software and provide software for necessary end-points.
Windows SPLA Licensing
Take advantage of flexible SPLA licensing options from Volta. We offer tailored options to match your specific needs.
- Windows Server Data Center Licensing is provided on a utility billing model and does not become the property of the customer or Volta
- SQL Server Licensing is provided on a utility billing model and does not become the property of the customer or Volta
VMware VSPP Service Provider License
Volta delivers customized hosted infrastructure with pay-as-you-go convenience. We take the complexity out of VMware licensing and usage.
- VMware licensing is provided on a utility billing model and does not become the property of the customer or Volta
- VSPP Usage is monitored by a vCloud virtual server appliance running monthly reports against the customer’s environment
Augment Your IT Department
Dedicated managed IT support from Volta frees your staff for higher-level initiatives while saving you time and money.
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