Managed IT Support Across the Middle Ohio Valley and Mid-Atlantic Region
From monitoring and updates to staff augmentation, Volta’s managed IT support enables your team to do more.
Help Desk as a Service
As an organization expands and grows, it is imperative to have a well-defined system in place to handle user queries, technical issues, and support requests effectively. Help Desk as a Service from Volta enables businesses to streamline their support processes, boost user satisfaction, and maximize overall efficiency.
- Streamlined IT Support Processes
- Enhanced Productivity of IT Staff
- Designated and Experienced Technical Account Manager
- Flexible Engagement
- Efficient Tracking and Proactive Resolutions
- Improved Customer and Employee Experience
- Positive Impact on Brand Image and Reputation
Storage Administration
Volta’s storage administration services optimize your resources to keep your data always accessible. Our complete environment and resource administration capabilities take the burden off your staff.
- 24/7 remote monitoring of system status and connectivity
- 7×5 weekday help desk with a 2-hour response time
- Facilitation of hardware support and maintenance
- Proactive firmware/microcode updates on physical storage hardware
- Administration of storage environment and resources
Virtual and Physical Server Support
Streamline and optimize your server investment regardless of configuration with Volta server support services. Our 24/7 monitoring and proactive updates ensure always-ready availability.
- 24/7 remote monitoring of system status and connectivity
- 7×5 weekday help desk with a 2-hour response time
- Proactive firmware/microcode updates on physical server hardware
- Windows updates and security patching, including PowerShell services
- SQL updates and patching
- Facilitation of VMware support and maintenance
- Administration of VMware environment and resources
- Symantec Endpoint Protection
Storage Backup Management
Backup management is costly and takes time away from more important initiatives. Volta backup management reduces costs and improves team productivity.
- Managed customer data backups using Backup Exec
- Determination of server, drives, and folder backups
- Determination of retention periods and recovery points
- Ensuring all backed-up servers contain an updated version of the backup agent
- Monitoring of backups to ensure they are completed successfully
- Updating backup software as new versions are released
Microsoft Exchange Administration
Optimize the tasks and data you need every day with Volta’s Microsoft Exchange Administration services. We handle everything from updates to OEM support tickets and offer PowerShell scripting services.
- Proactive updates and patching to Exchange Environment
- Administration of Exchange users’ requests to include additions/removals
- Facilitation of OEM support tickets and tracked event resolution
- PowerShell scripting services to design and run reports as requested
VPN Troubleshooting
Increase first-call resolutions and decrease escalations with Volta’s VPN troubleshooting. Volta provides help desk services for Tier 2 remote troubleshooting of site-to-site VPN-related connectivity and operational issues.
Windows SPLA Licensing
Take advantage of flexible SPLA licensing options from Volta. We offer tailored options to match your specific needs.
- Windows Server Data Center Licensing is provided on a utility billing model and does not become the property of the customer or Volta
- SQL Server Licensing is provided on a utility billing model and does not become the property of the customer or Volta
VMware VSPP Service Provider License
Volta delivers customized hosted infrastructure with pay-as-you-go convenience. We take the complexity out of VMware licensing and usage.
- VMware licensing is provided on a utility billing model and does not become the property of the customer or Volta
- VSPP Usage is monitored by a vCloud virtual server appliance running monthly reports against the customer’s environment
Augment Your IT Department
Dedicated managed IT support from Volta frees your staff for higher-level initiatives while saving you time and money.
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