Back to blog

IBM Enhanced Software Support

IBM’s Premium Support offerings, such as Enhanced Software Support, are services that provide supplementary and specific support on Operating Systems, or Applications. Premium Support offerings focus on a breadth of support. They feature a personal relationship with IBM tech experts. Additionally they include on-site assistance and knowledge of multi-vendor IT environments to maximize IT infrastructure availability.

The intent of Enhanced Software Support is to provide you with the quality software support and services you need. In the last few years, IBM has aggressively moved many products in their software portfolio to Enhanced ‘5+3’ support. Which means a minimum of five full years of standard support from the product release date, with support extension options for an additional three years (or more) following a product’s end-of-service date.

IBM’s vision is to achieve a level of support excellence that exceeds your expectations. It differentiates IBM in the marketplace by providing:

  • Rapid response
  • Fast relief to critical problems
  • Timely issue resolution
  • High quality information
  • Current installation and service information

IBM commits to achieving the highest level of customer satisfaction in the industry, with quality programs devised to provide services that enhance and maximize the use of IBM products. As your solutions partner, Volta is dedicated to enable your success with IBM Enhanced Software Support.

About the Author

Cody Jackson
Senior Security Engineer Meet Cody

Let’s Get Started.

Contact Volta to set up a meeting about solutions for your most pressing IT, infrastructure, and security needs.

Contact Volta

Volta Support

We appreciate your business and we’re here to support you. Call the number below and select option 1 for immediate assistance.

...or send us an email.

  • This field is for validation purposes and should be left unchanged.

All fields required