IBM’s Premium Support offerings, such as Enhanced Software Support, are services that provide supplementary and specific support on Operating Systems, or Applications. Premium Support offerings focus on a breadth of support. They feature a personal relationship with IBM tech experts. Additionally they include on-site assistance and knowledge of multi-vendor IT environments to maximize IT infrastructure availability.
The intent of Enhanced Software Support is to provide you with the quality software support and services you need. In the last few years, IBM has aggressively moved many products in their software portfolio to Enhanced ‘5+3’ support. Which means a minimum of five full years of standard support from the product release date, with support extension options for an additional three years (or more) following a product’s end-of-service date.
IBM’s vision is to achieve a level of support excellence that exceeds your expectations. It differentiates IBM in the marketplace by providing:
- Rapid response
- Fast relief to critical problems
- Timely issue resolution
- High quality information
- Current installation and service information
IBM commits to achieving the highest level of customer satisfaction in the industry, with quality programs devised to provide services that enhance and maximize the use of IBM products. As your solutions partner, Volta is dedicated to enable your success with IBM Enhanced Software Support.
