Managed IT Support from Volta provides remote monitoring, support for workstations, help desk, facilitation of hardware and virtualization support and maintenance, firmware/microcode updates, VMware code level patches, VMware administration and resources, anti-virus support, administration, storage capacity planning, and design consultation.
Virtual/Physical Server Support
This service includes:
- 24/7 Remote Monitoring of system status and connectivity
- 7×5 Monday – Friday Help Desk, 2-Hour Response, Ticketing, Escalation and Event Management
- Facilitation of hardware support and maintenance:
- Proactive Firmware/Microcode updates on physical server hardware.
- Windows updates and security patching, as approved by the Customer’s software vendor, to include Microsoft PowerShell scripting services and troubleshooting.
- SQL updates and patching.
- Facilitation of VMware support and maintenance:
- Administration of VMware environment and resources:
- Anti-Virus Support: Symantec Endpoint Protection
Storage Administration
This service includes:
- 24/7 Remote Monitoring of system status and connectivity
- 7×5 Monday-Friday Help Desk, 2-Hour Response, Ticketing, Escalation and Event Management
- Facilitation of hardware support and maintenance
- Proactive Firmware/Microcode updates on physical storage hardware
- Administration of storage environment and resources
Storage Backup Management
This service includes:
- Managed customer data backups using Backup Exec
- Working with you to determine which servers need to be backed up, which drives need to be backed up, and which folders to exclude from backups
- Working with you to determine retention periods and recovery points
- Ensuring that all servers to be included in backups have an updated version of the backup agent installed
- Monitoring of backups to ensure that they are completing successfully
- Updating backup software as new versions are released
Microsoft Exchange Administration
This service includes:
- Proactive updates and patching to Exchange Environment
- Administration of Exchange users requests to include additions/removals
- Facilitation of OEM support tickets and track event resolution
- PowerShell scripting services to design and run reports as requested
Desktop Support Services
This service includes:
- 7×5 Monday-Friday Help Desk, 2-Hour Response, Ticketing, Escalation and Event Management
- Tier 1 remote troubleshooting of Windows issues and events
- Anti-Virus Support: Symantec Endpoint Protection
VPN Troubleshooting
- Volta will provide Help Desk services for Tier 2 remote troubleshooting of site-to-site VPN-related connectivity and operational issues
TeamViewer
- Volta will maintain device licenses for required TeamViewer software and provide software for necessary end-points
Windows SPLA Licensing
- Windows Server Data Center Licensing: The software licenses are provided on a utility billing model and will not become the property of the customer or Volta
- SQL Server Licensing: The software licenses are provided on a utility billing model and will not become the property of the customer or Volta
VMware VSPP Service Provider License
- Volta will provide usage of VMware licensing on a utility billing model. The software licenses provided will not become the property of the customer or Volta. VSPP Usage is monitored by a vCloud virtual server appliance running monthly reports against the customer’s environment
