Managed IT Support

Managed IT Support from Volta provides remote monitoring, support for workstations, help desk, facilitation of hardware and virtualization support and maintenance, firmware/microcode updates, VMware code level patches, VMware administration and resources, anti-virus support, administration, storage capacity planning, and design consultation.

Virtual/Physical Server Support

This service includes:

• 24/7 Remote Monitoring of system status and connectivity
• 7×5 Monday – Friday Help Desk, 2-Hour Response, Ticketing, Escalation and Event Management
• Facilitation of hardware support and maintenance:
  • Proactive Firmware/Microcode updates on physical server hardware
• Windows updates and security patching, as approved by the Customer’s software vendor, to include Microsoft PowerShell scripting services and troubleshooting
• SQL updates and patching
• Facilitation of VMware support and maintenance:
  • Administration of VMware environment and resources:
    • Anti-Virus Support: Symantec Endpoint Protection

Storage Administration

This service includes:

• 24/7 Remote Monitoring of system status and connectivity
• 7×5 Monday-Friday Help Desk, 2-Hour Response, Ticketing, Escalation and Event Management
• Facilitation of hardware support and maintenance
• Proactive Firmware/Microcode updates on physical storage hardware
• Administration of storage environment and resources

Storage Backup Management

This service includes:

• Managed customer data backups using Backup Exec
• Working with you to determine which servers need to be backed up, which drives need to be backed up, and which folders to exclude from backups
• Working with you to determine retention periods and recovery points
• Ensuring that all servers to be included in backups have an updated version of the backup agent installed
• Monitoring of backups to ensure that they are completing successfully
• Updating backup software as new versions are released

Microsoft Exchange Administration

This service includes:

• Proactive updates and patching to Exchange Environment
• Administration of Exchange users requests to include additions/removals
• Facilitation of OEM support tickets and track event resolution
• PowerShell scripting services to design and run reports as requested

Desktop Support Services

This service includes:

• 7×5 Monday-Friday Help Desk, 2-Hour Response, Ticketing, Escalation and Event Management
• Tier 1 remote troubleshooting of Windows issues and events
• Anti-Virus Support: Symantec Endpoint Protection

VPN Troubleshooting

• Volta will provide Help Desk services for Tier 2 remote troubleshooting of site-to-site VPN-related connectivity and operational issues

TeamViewer

• Volta will maintain device licenses for required TeamViewer software and provide software for necessary end-points

Windows SPLA Licensing

• Windows Server Data Center Licensing: The software licenses are provided on a utility billing model and will not become the property of the customer or Volta
• SQL Server Licensing: The software licenses are provided on a utility billing model and will not become the property of the customer or Volta

VMware VSPP Service Provider License

• Volta will provide usage of VMware licensing on a utility billing model.  The software licenses provided will not become the property of the customer or Volta. VSPP Usage is monitored by a vCloud virtual server appliance running monthly reports against the customer’s environment

Augment your IT department with a trusted managed service provider. Managed IT Support saves your business time and money. Check out our our other managed services here.